Avento
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Avento Rescue

Are checkout, speed or store issues costing you orders?

We diagnose checkout, payment, email and performance issues for stores using WooCommerce — then deliver a clear plan or an agreed recovery through a safe, traceable process.

The Diagnostic is delivered within 24–48 hours after the required access and context are available.

Store Health Review

Critical flow review

Checkout & order flowReview
Transactional emailsReview
Speed & waterfallMeasure
Plugin & theme conflictsIsolate

Deliverable

Causes, risks and a fixed-scope action plan

Staging and backup first
Complete test order
Cause and change report
No unnecessary plugin installs

Productised services

Clear scope, price and timing before work begins.

We start with the smallest responsible step that can provide a reliable answer or outcome. Every additional issue is approved and priced separately.

Store Health Diagnostic

Delivered in 24–48 hours

€199

A paid technical diagnosis that shows what is failing, what the risk is and which fixed-scope step should follow.

Included

  • Checkout, payments and order statuses
  • Transactional emails and mobile purchase flow
  • Baseline performance, plugin and security review
  • Written cause, risk and priority report
  • Fee credited to a Rescue Sprint booked within 7 days

Not included

  • Fix implementation or redesign
  • Full security or accessibility audit

Checkout Rescue

48–72 hour target

from €590

A focused recovery sprint for agreed issues affecting checkout, payments, transactional emails or order processing.

Included

  • Backup/staging and issue reproduction
  • Logs, callbacks/webhooks and conflict isolation
  • Resolution of up to 3 agreed causes
  • Complete test order and change log

Not included

  • New features, redesign or large migration
  • Third-party fees and provider delays

Speed & Stability

Usually 3–5 working days

from €490

Measurements and agreed high-impact fixes for a faster, more stable storefront without arbitrary score promises.

Included

  • Baseline metrics and waterfall review
  • Images, caching, scripts, database and plugins
  • Agreed high-impact fixes
  • Before/after measurements and infrastructure recommendations

Not included

  • Guaranteed PageSpeed score or zero downtime
  • Hosting, CDN or third-party premium licences

Avento Care

Reliable technical care, with defined limits.

Care Plans reduce unexpected problems and create a consistent review process. Hours do not roll over indefinitely and new features are priced separately.

Essential

€129 / month

For a company WordPress site that needs consistent baseline care.

  • Managed updates
  • Backup checks
  • Uptime and security monitoring
  • Monthly report

Development hours and new functionality are not included.

Recommended for stores

Commerce

€249 / month

For a small active store that needs regular purchase-flow checks.

  • Everything in Essential
  • Staging where supported
  • Monthly checkout and email test
  • 1 hour of agreed fixes

The hour does not roll over. New features are scoped separately.

Revenue Care

€449 / month

For stores with steady revenue and a greater need for priority support.

  • Everything in Commerce
  • 3 hours of agreed fixes
  • Priority response during working hours
  • Monthly reliability and conversion review

This is not a 24/7 SLA. Mission-critical requirements need a separate agreement.

Safe process

Prove first. Change second.

Every intervention remains traceable and limited to the agreed scope.

  1. 01

    Capture

    We collect symptoms, environment details and required access without changing production.

  2. 02

    Diagnose

    We reproduce the issue, review logs and isolate likely causes.

  3. 03

    Evidence

    We deliver the report or tested recovery with a change log and final verification.

What stays outside the initial scope

Clear boundaries protect both the store and the delivery window. If a new requirement emerges, we turn it into a separate agreed milestone.

  • Full redesign, rebuild or large catalogue migration
  • New custom features, integrations or content work
  • Hosting, gateway, premium plugin and third-party fees
  • Delays requiring a bank, courier or other provider response
  • Guarantees of a specific PageSpeed score, zero downtime or sales growth
  • Out-of-hours support without a separate SLA

Commerce intake

Tell us what is happening in your store.

This short specialised flow helps us separate an urgent incident from a need for a Diagnostic, Speed Sprint or ongoing Care Plan.

Initial response within the same or next working day.
Step 1 of 333%

What is happening now?

Choose the main symptom and how urgently it affects operations.

Primary issue
Timing